Frequently Asked Questions
Everything you need to know about your Roxy gear and orders.
How do I determine the right size for my wetsuit or snow gear?
We provide detailed size charts on every product page. For wetsuits, we recommend focusing on your weight and chest measurements for the best fit, as a snug fit is essential for thermal performance.
What is your return policy for performance apparel?
We offer a 30-day return policy on all items. Products must be in original condition with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.
Do you offer a warranty on technical sports equipment?
Yes, many of our technical products, including snowboards and watches, come with a limited manufacturer's warranty against defects. Specific warranty periods vary by product category.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team via live chat or phone.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible orders.