Returns & Exchanges
At Roxy, we want you to feel confident in your gear, which is why we offer a 30-day window for returns or exchanges on all unworn sports apparel and equipment. Ensure all original tags are attached to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging and include any packing slips to ensure your return is processed accurately.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is confirmed via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing